Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the access to and use of services provided by M/s. Yours Day Celebrations (“Company”, “we”, “our” or “us”), including but not limited to event bookings, private theatre services and customized celebration arrangements.

By accessing the Company’s platform, making a booking or availing any of its services through any mode of communication, the user (“Client”, “you” or “your”) agrees to be bound by these Terms and Conditions.

These Terms shall be read in conjunction with the Company’s Refund & Cancellation Policy and Privacy Policy which together form an integral and legally binding agreement between the Client and the Company. In the event of any inconsistency between these documents, the specific terms of the relevant policy shall prevail to the extent of such inconsistency.

If the Client does not agree with any part of these Terms, they are advised not to proceed with the use of the Company’s services.

2. Eligibility

The services of the Company are intended solely for individuals who are legally competent to enter into a contract under applicable laws in India.

By accessing or using the services, the Client represents and warrants that:

• They are at least eighteen (18) years of age;
• They possess the legal capacity to enter into a binding contract;
• The information provided by them is true, accurate and complete;
• They are not prohibited by any applicable law from availing such services.

In the event that a person below the age of eighteen (18) accesses or uses the services, such use shall be deemed to have been made under the supervision and consent of a parent or legal guardian who shall be responsible for such use.

The Company reserves the right to refuse service, cancel bookings or terminate access if it is found that the Client does not meet the eligibility requirements set forth herein.

3. Services Offered

The Company provides event-based services including, but not limited to:

• Private theatre screenings
• Birthday celebrations
• Proposal events
• Anniversary celebrations
• Surprise events
• Customized decorations and event setups

All services are subject to availability, operational feasibility and confirmation by the Company.

4. Booking and Confirmation

All bookings shall be considered confirmed only upon receipt of the prescribed advance payment as communicated by the Company at the time of booking. The Company reserves the absolute right, at its sole discretion, to accept, reject or cancel any booking request without assigning any reason prior to confirmation.

The Client is required to provide complete, accurate and up-to-date information at the time of booking including but not limited to event details, timing, number of persons and specific requirements. The Company shall not be held responsible for any deficiency, delay or improper service arising due to incorrect or incomplete information provided by the Client.

Any subsequent changes requested by the Client after confirmation shall be subject to feasibility, availability and may attract additional charges. The Company shall not be obligated to accommodate last-minute changes.

5. Pricing and Payment

All pricing for services shall be communicated to the Client at the time of booking inquiry and shall be deemed final only upon confirmation of the booking. The Company reserves the right to revise pricing prior to confirmation without prior notice.

• Payments shall be made through authorized and secure payment gateways, including but not limited to Razorpay.
• The Client agrees to pay all applicable charges, including service fees, taxes and any additional costs arising from customization or special requests.
• The Company does not collect or store sensitive financial information such as card details, CVV or banking credentials.

In the event of failure to complete payment within the stipulated time, the Company reserves the right to cancel the booking without prior notice.

Any additional services, extensions or modifications requested during or prior to the event shall be subject to additional charges which must be paid as specified by the Company.

6. Cancellation and Refund

All matters relating to cancellation, refund and rescheduling of bookings shall be governed by the Company’s Refund & Cancellation Policy which forms an integral and binding part of these Terms and Conditions.

The Client expressly acknowledges that they have read and understood the Refund & Cancellation Policy prior to making any booking. Any request for cancellation or refund shall be processed strictly in accordance with the terms set out in the said policy.

The Company shall not entertain any claims or requests that are inconsistent with or contrary to the Refund & Cancellation Policy.

7. Rescheduling

Requests for rescheduling of confirmed bookings shall be subject to availability of slots, operational feasibility and compliance with the timelines specified in the Refund & Cancellation Policy.

The Company reserves the sole and absolute discretion to accept or reject any rescheduling request. Rescheduling may be permitted only for a limited number of times and may be subject to additional charges depending on the nature of the request.

Any request for rescheduling made beyond the permissible time frame or in violation of the applicable policy shall be treated as a cancellation and shall attract applicable charges.

8. Client Responsibilities

The Client agrees and undertakes to:

• Arrive at the venue at the scheduled time and ensure timely participation in the event;
• Maintain proper decorum and ensure that all guests behave in a respectful, orderly and lawful manner;
• Refrain from engaging in any unlawful, abusive, offensive or disruptive conduct;
• Not cause any damage to the Company’s property, equipment or venue;
• Comply with all safety guidelines, instructions and rules communicated by the Company or venue authorities.

The Client shall be solely responsible for the conduct of their guests and for any damage, loss or liability arising from their actions.

The Company reserves the right to immediately suspend or terminate the provision of services without any refund in the event of misconduct, violation of these Terms or any behaviour that threatens safety, order or operational integrity.

In such cases, the Company shall not be liable for any loss, inconvenience or damages suffered by the Client or their guests.

9. Use of Services

The services provided by the Company are intended solely for lawful, personal and non-commercial use, unless otherwise expressly agreed in writing. The Client agrees to use the services strictly in compliance with all applicable laws, rules and regulations.

The Client shall not misuse the services in any manner, including but not limited to engaging in illegal activities, causing damage to property, creating public nuisance or violating any rights of third parties. The Client further agrees not to engage in any conduct that may disrupt, damage or interfere with the Company’s operations or the experience of other customers.

The Company reserves the right to refuse or discontinue services without prior notice in the event of any misuse, unlawful activity or breach of these Terms, without any obligation to provide a refund.

10. Third-Party Services

The Company may, in the course of providing its services, engage or rely upon third-party vendors, service providers or partners, including but not limited to decorators, technicians, equipment suppliers and payment gateway providers.

While the Company endeavours to work with reliable and professional third parties, it does not have direct control over their actions, performance or conduct. Accordingly, the Company shall not be held liable for any act, omission, delay, deficiency or failure on the part of such third-party service providers.

Any disputes, claims or issues arising directly from third-party services shall, to the extent applicable, be resolved between the Client and such third party, without imposing liability on the Company, except where required under applicable law.

11. Intellectual Property

All intellectual property rights, including but not limited to designs, concepts, themes, decorations, layouts, branding elements, logos, photographs, videos and other materials used or created by the Company in connection with its services, shall remain the exclusive property of the Company or its licensors.

The Client shall not copy, reproduce, modify, distribute, publish, display or otherwise exploit any such intellectual property, in whole or in part, without the prior written consent of the Company.

The Company reserves the right to use photographs, videos or recordings of events conducted for promotional, marketing or portfolio purposes, unless the Client expressly requests otherwise in writing prior to the event.

12. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special or punitive damages, including but not limited to loss of enjoyment, emotional distress, loss of opportunity or any other non-pecuniary losses arising out of or in connection with the use of its services.

The Client expressly acknowledges that the services provided are subject to practical limitations and external factors and minor deviations or disruptions shall not give rise to any claim for compensation.

In all circumstances, the total aggregate liability of the Company, whether arising in contract, tort or otherwise, shall be strictly limited to the amount actually paid by the Client for the specific booking giving rise to the claim.

13. Photography and Media

The Company may capture photographs, videos or other media recordings of the venue, event setup and general ambiance for promotional, marketing and portfolio purposes. While doing so, the Company shall make reasonable efforts to avoid capturing identifiable images of Clients or their guests without consent.

By availing the services, the Client acknowledges and consents to such general photography and media usage, provided that no personal identification is intentionally highlighted without prior approval.

Clients who do not wish to be included in any form of photography or media recording are required to inform the Company in writing prior to the event. The Company shall make reasonable efforts to accommodate such requests, subject to operational feasibility.

14. Force Majeure

The Company shall not be liable for any delay, interruption or failure in the performance of its obligations due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, floods, fires, pandemics, government restrictions, strikes, power failures, technical breakdowns or any unforeseen circumstances.

In the occurrence of a force majeure event, the Company shall make reasonable efforts to inform the Client and may, at its sole discretion, offer rescheduling of the event or a refund, either full or partial, depending on the circumstances.

The Company shall not be liable for any additional costs, damages or losses incurred by the Client as a result of such events.

15. Termination

The Company reserves the right, at its sole discretion, to suspend, refuse or terminate the provision of services under the following circumstances:

• If the Client breaches any of the provisions of these Terms and Conditions;
• If the Client engages in unlawful, abusive or disruptive behaviour;
• If continuation of services poses a risk to safety, security or operational feasibility;
• In case of non-payment or failure to comply with agreed payment terms.

In the event of termination under the above circumstances, the Company shall not be liable to provide any refund or compensation to the Client.

The Company also reserves the right to terminate or cancel services due to operational constraints or unforeseen circumstances, in which case the Client may be offered rescheduling or a refund in accordance with applicable policies.

16. Dispute Resolution

In the event of any dispute, difference, claim or controversy arising out of or in connection with these Terms and Conditions, the services provided by the Company or any rights and obligations of the parties, the same shall be resolved amicably through mutual discussions between the parties in the first instance.

If such dispute is not resolved within a reasonable period, the matter shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, including any amendments or re-enactments thereof.

The arbitration shall be conducted as follows:

• The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties. In case the parties fail to mutually agree on the appointment of the arbitrator, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996.
• The seat and venue of arbitration shall be Chennai, Tamil Nadu.
• The language of the arbitration proceedings shall be English.
• The arbitral award shall be final, binding and enforceable upon both parties and the parties agree to comply with such award without delay.

Nothing contained herein shall prevent either party from seeking interim or injunctive relief from a competent court of jurisdiction where necessary.

17. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Subject to the arbitration clause contained herein, the courts located in Chennai, Tamil Nadu shall have exclusive jurisdiction over all matters arising out of or relating to these Terms and Conditions and the services provided by the Company.

18. Modifications to Terms

The Company reserves the absolute right, at its sole discretion, to amend, modify, update or revise these Terms and Conditions at any time without prior notice.

Any such modifications shall become effective immediately upon being published on the Company’s official platform, including its website or any other medium used for communication with Clients.

The Client’s continued use of the Company’s services after such changes have been published shall be deemed to constitute acceptance of the revised Terms and Conditions. It is the responsibility of the Client to periodically review these Terms to stay informed of any updates.

19. Contact Information

For any queries, clarifications, complaints or concerns relating to these Terms and Conditions or the services provided by the Company, Clients may contact the Company using the details provided below:

M/s. Yours Day Celebrations
Address: No. 37, Etteeswaran Kovil Street, Mel Ayanambakkam, Chennai – 600095, Tamil Nadu, India.
Email: yoursdaycelebrations@gmail.com
Phone: 8925402922

The Company shall endeavour to respond to all genuine queries and concerns within a reasonable timeframe and in accordance with applicable laws and business practices.

20. Acceptance of Terms

By accessing, browsing, booking or availing the services of the Company, the Client hereby acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions along with the Company’s Refund & Cancellation Policy and Privacy Policy.

Such acceptance shall constitute a valid and binding agreement between the Client and the Company. If the Client does not agree with any part of these Terms and Conditions, they are advised not to proceed with booking or using the Company’s services.

The Client further confirms that their acceptance of these Terms is voluntary, informed and made without any coercion and that they have the legal capacity to enter into this agreement.

These Terms and Conditions constitute a legally binding agreement between the Client and M/s. Yours Day Celebrations.