Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) describes how M/s. Yours Day Celebrations (“Company”, “we”, “our” or “us”) collects, uses, stores, processes and protects the personal information of users (“User”, “you” or “Client”) who access our services, website or make bookings with us.

The Company is committed to ensuring the privacy and protection of personal data in compliance with applicable laws in India, including reasonable security practices under the Information Technology Act, 2000 and allied rules.

By accessing our services or making a booking, you consent to the collection and use of your information in accordance with this Policy.

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Full name
• Phone number
• Email address
• Billing address
• Any identification details provided voluntarily

b) Booking and Transaction Information

• Event details (date, time, type of event)
• Payment details (processed via secure third-party gateways)
• Booking preferences and customizations

c) Technical and Usage Information

• IP address
• Device information
• Browser type
• Website usage data (if applicable)

d) Communication Data

• Messages, emails or calls made to the Company
• Feedback, complaints or inquiries

3. Purpose of Data Collection

The information collected is used for the following purposes:

• To process and confirm bookings
• To provide and manage event services
• To communicate with clients regarding bookings, updates or changes
• To process payments and refunds through authorized payment gateways
• To improve customer experience and service quality
• To comply with legal and regulatory obligations

We shall not use your personal information for any purpose other than those stated herein without obtaining your consent, unless required by law.

4. Payment Information

All payments are processed through secure third-party payment gateways, including Razorpay. The Company does not store sensitive financial information such as debit/credit card numbers, CVV or banking credentials.

Users are advised to review the privacy policies of such payment providers before making transactions.

5. Data Sharing and Disclosure

We do not sell, rent or trade your personal information. However, we may share information in the following circumstances:

• With service providers or vendors involved in executing the event (e.g., decorators, technicians)
• With payment gateway providers for transaction processing
• When required by law, regulation or legal process
• To protect the rights, property or safety of the Company, its users or the public

All third parties are expected to maintain confidentiality and use the information only for the intended purpose.

6. Data Storage and Security

The Company adopts reasonable and industry-standard technical and organizational security measures to safeguard personal information against unauthorized access, misuse, alteration, loss or disclosure. Such measures may include secure servers, restricted access controls and encryption practices where appropriate.

Notwithstanding the above, the User acknowledges that no method of transmission over the internet or method of electronic storage is entirely secure or immune from risks. Accordingly, while the Company endeavours to protect personal information to the best of its ability, it does not warrant or guarantee absolute security of data.

Users are responsible for ensuring that the information provided by them is accurate and for maintaining the confidentiality of any communications or data shared with the Company. The Company shall not be responsible for any breach of confidentiality arising due to the User’s own actions or negligence.

7. Data Retention

The Company shall retain personal information only for as long as is necessary to fulfil the purposes for which such information was collected, including for the provision of services, compliance with legal obligations, resolution of disputes and enforcement of agreements.

Where a longer retention period is required or permitted under applicable law, the Company shall retain such information accordingly. Upon the expiry of the applicable retention period or upon fulfilment of the purpose for which the data was collected, the Company shall take reasonable steps to securely delete, destroy or anonymize such personal information in a manner that prevents its reconstruction or misuse.

8. User Rights

Subject to applicable laws and regulatory requirements, Users shall have the following rights with respect to their personal information:

• The right to request access to the personal information held by the Company;
• The right to request correction, modification or updating of any inaccurate or incomplete personal data;
• The right to request deletion or erasure of personal information, subject to any legal or contractual obligations requiring retention;
• The right to withdraw consent for processing of personal data, where such processing is based on consent.

All such requests shall be made through the contact details provided in this Policy. The Company reserves the right to verify the identity of the requesting User before processing such requests and may refuse or limit requests where permitted under applicable law.

9. Cookies and Tracking Technologies

Where the Company operates a website or digital platform, it may use cookies, web beacons and similar tracking technologies to enhance user experience, analyse usage patterns and improve the functionality and performance of its services.

Cookies are small data files stored on the User’s device that help recognize user preferences and facilitate efficient navigation. Users may choose to accept or decline cookies through their browser settings. However, disabling cookies may result in limited functionality or restricted access to certain features of the website.

The Company may also use third-party analytics tools to understand user behaviour and improve its services, subject to applicable privacy safeguards.

10. Third-Party Links

The Company’s website, communications or services may contain links to third-party websites, platforms or services that are not owned or controlled by the Company.

The Company does not endorse, control or assume responsibility for the privacy practices, policies or content of such third-party platforms. Accessing such external links is at the User’s own risk.

Users are strongly advised to review the privacy policies and terms of use of any third-party websites before providing any personal information, as the Company shall not be liable for any loss, misuse or disclosure of data arising from such third-party interactions.

11. Children’s Privacy

The services offered by the Company are intended solely for individuals who are competent to contract under applicable laws and are not directed toward persons below the age of eighteen (18) years. The Company does not knowingly collect, store or process personal information of minors.

In the event that the Company becomes aware that any personal information has been collected from a minor without verifiable parental or guardian consent, such information shall be promptly deleted from its records. If a parent or legal guardian becomes aware that their child has provided personal information to the Company, they are advised to contact the Company immediately to request removal of such data.

12. Limitation of Liability

While the Company implements reasonable and industry-standard security practices to safeguard personal information, the User acknowledges and agrees that no system of data transmission or storage is entirely secure.

Accordingly, the Company shall not be held liable for any unauthorized access, disclosure, alteration or destruction of personal information resulting from events beyond its reasonable control including but not limited to cyber-attacks, hacking, malware, system failures, network issues or breaches by third-party service providers.

In no event shall the Company be liable for any indirect, incidental, consequential or special damages arising out of or in connection with the use of its services or handling of personal data.

13. Changes to This Policy

The Company reserves the absolute right to amend, modify or update this Privacy Policy at any time, at its sole discretion, without prior notice to Users.

Any such changes shall become effective immediately upon publication on the Company’s website or official platform. Continued use of the Company’s services after such modifications shall constitute deemed acceptance of the revised Policy.

Users are strongly encouraged to periodically review this Privacy Policy to remain informed about how their information is being collected, used and protected.

14. Contact Information

For any queries, concerns, complaints or requests relating to this Privacy Policy or the processing of personal data, Users may contact the Company using the details provided below:

M/s. Yours Day Celebrations
Address: No. 37, Etteeswaran Kovil Street, Mel Ayanambakkam, Chennai – 600095, Tamil Nadu, India.
Email: yoursdaycelebrations@gmail.com
Phone: 8925402922

The Company shall make reasonable efforts to respond to all legitimate requests and grievances within a reasonable timeframe, in accordance with applicable laws.

15. Consent

By accessing, using or availing the services of the Company or by providing personal information through any mode of communication, the User hereby expressly consents to the collection, use, storage, processing and disclosure of such information in accordance with the terms of this Privacy Policy.

Such consent shall be deemed to be free, informed, specific and unequivocal and shall remain valid unless withdrawn in accordance with applicable law. However, withdrawal of consent may impact the Company’s ability to provide certain services.

This Privacy Policy shall form an integral and binding part of the terms and conditions governing the use of services provided by M/s. Yours Day Celebrations.